Privacy & Cookies Policy

Last Updated: December 19,2025

1. INTRODUCTION

RiaCab LLC (“RiaCab,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy & Cookies Policy explains how we collect, use, disclose, and protect your information when you access or use our website, mobile applications, and related services (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Services.

2. IMPORTANT NOTICE ABOUT OUR ROLE

RiaCab is a technology and taxi network service provider. We do not provide transportation services, do not own or operate vehicles, and do not employ drivers. Transportation services are provided solely by independent taxi operators.

Independent taxi operators may have their own privacy practices. RiaCab is not responsible for the privacy practices of third parties.

3. INFORMATION WE COLLECT

A. Personal Information You Provide

• Name
• Email address
• Phone number
• Account login credentials
• Payment-related information (processed by third-party payment providers)
• Support inquiries and communications

B. Automatically Collected Information

• IP address
• Device type, operating system, and browser
• Usage data and app interactions
• Log files and diagnostic data

C. Location Information

We may collect approximate or precise location data when you use the Services to request taxi services. Location data is used solely to connect you with nearby independent taxi operators and improve service functionality.

4. HOW WE USE YOUR INFORMATION

We use collected information to:

• Provide, operate, and maintain the Services
• Facilitate connections between users and taxi operators
• Process transactions and payments
• Communicate with you regarding your account or service requests
• Provide customer support
• Improve functionality, security, and user experience
• Comply with legal and regulatory obligations

5. SHARING AND DISCLOSURE OF INFORMATION

We may share your information with:

• Independent taxi operators solely for fulfilling service requests
• Third-party service providers (payment processors, hosting, analytics)
• Law enforcement or regulators when required by law
• Business successors in the event of a merger, sale, or acquisition

We do not sell your personal information.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enable core functionality
• Remember user preferences
• Analyze usage and performance
• Enhance security

Types of Cookies We Use:

• Essential Cookies: Required for basic site and app functionality
• Analytics Cookies: Help us understand how users interact with the Services
• Functional Cookies: Store user preferences

You can manage or disable cookies through your browser or device settings. Disabling cookies may affect functionality.

7. MOBILE APPLICATION DATA

When using our mobile applications, we may collect:

• Device identifiers
• Crash logs and diagnostics
• App usage data

Permissions requested by the app (such as location access) are used only for service functionality and can be managed in your device settings.

8. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

10. CHILDREN’S PRIVACY

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights to:

• Access personal data we hold about you
• Request correction or deletion of your data
• Opt out of certain communications

To exercise your rights, contact us using the information below.

12. NORTH CAROLINA AND U.S. COMPLIANCE

This policy is intended to comply with applicable U.S. federal laws and the laws of the State of North Carolina.

13. CHANGES TO THIS POLICY

We may update this Privacy & Cookies Policy from time to time. Updates will be reflected by revising the “Last Updated” date. Continued use of the Services after changes constitutes acceptance.

14. CONTACT US

If you have questions or concerns about this Privacy & Cookies Policy, please contact us at:

Email: support@riacab.com