support@riacab.com
+1 919 713 6041

HELP

Help & Frequently Asked Questions

Supporting customers and licensed taxi providers across North Carolina

For Customers

Enter your pickup location, destination, and preferred pickup time on our website. Your request will be routed to available, licensed taxi providers in your area.

Yes. You may schedule rides in advance for airport pickups, medical appointments, early morning travel, or special events anywhere in North Carolina.

Service availability depends on licensed taxi providers in your city or county. Major service areas include Raleigh, Durham, Cary, Chapel Hill, Charlotte, and surrounding counties.

Fares are determined by distance, time, and applicable local taxi regulations. Rates may vary by city or county within North Carolina.

Yes. Bookings can be modified or canceled before pickup. Late cancellations may be subject to a fee depending on provider policy.

Please contact customer support as soon as possible. We will coordinate with the taxi provider to help recover lost items.

Yes. All participating taxi providers must meet North Carolina insurance, safety, and licensing requirements before joining the network.

Yes, it is possible! You can delete your account from the app or the web. Please follow the details given at Delete my RiaCab account

For Taxi Service Providers

Apply online by submitting your driver profile, vehicle details, and required North Carolina permits for verification.

A valid driver’s license, vehicle registration, insurance, and any city or county taxi permits required in North Carolina.

Yes, provided you hold valid permits for each city or county in which you choose to operate.

Requests are assigned based on availability, service area, and proximity to the pickup location.

Providers are paid for completed trips based on agreed fare structures. Any applicable platform fees or commissions are clearly outlined in your agreement.

Providers are expected to maintain professional conduct, comply with all North Carolina regulations, and provide safe, courteous service to customers.

Missed or canceled rides should be avoided except in emergencies. Repeated issues may impact provider ratings or network participation.

Yes, it is possible! You can delete your account from the app or the web. Please follow the details given at Delete my RiaCab account

Address

1528 Crescent Townes Way, Raleigh, NC, USA

+1 919 713 6041

support@riacab.com

 

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